Policies and laws:
Due to the nature of our services (digital marketing, campaign management, content creation, media production), all services provided through Bright Ideas are intangible services that are implemented and customized directly according to the client's request.
First: Return and exchange
The value of the service cannot be refunded or exchanged after the actual implementation has begun or any part of the agreed-upon outputs has been delivered.
- If the customer wishes to cancel before the start of implementation, he is entitled to a refund of the amount paid after deducting any administrative fees or preparation costs incurred.
- If there are any comments about the service provided, our team is committed to addressing them and making any possible adjustments within the scope of the agreement to ensure customer satisfaction.
Second: Intellectual property rights
All creative work remains the property of Bright Ideas until full payment is received by the client.
- After full payment, the usage rights are transferred to the client according to the purpose agreed upon in the contract, with the company reserving the right to display some of the work in the achievement file for marketing and documentation.
It is strictly prohibited to resell, copy, or steal any part of the Services or outputs without the Company's approval.
Third: Campaigns and services
The number of campaigns, publications, or advertising materials is precisely specified in the contract or technical proposal provided to the client.
- Any additional services or materials not mentioned in the agreement are considered separate costs that are calculated and documented in additional appendices.
- Campaign budget is paid by the client.
Fourth: Results and expectations
When you subscribe to any of our marketing packages, we guarantee high-quality service and strive to maximize the reach of marketing campaigns. Clients should be aware that we do not guarantee specific sales as a direct result of campaigns. Our responsibility is to implement marketing campaigns efficiently and professionally, applying best practices to maximize reach and engagement. However, the final sales results depend on several factors that may be beyond our control.
Fifth: Our commitment
At Bright Ideas, we strive to build relationships based on trust and transparency, and we always work to find mutually satisfactory solutions that ensure quality service and customer satisfaction.
